When Things Go Wrong
Honest explanations of what can go wrong and what you can do
No Pharmacy Quotes
What Happens
No pharmacy has quoted on your request.
Why It Happens
No pharmacy that can fill it is quoting near you yet, the medicine is one few pharmacies stock, or the details are hard to read.
What We Do
Your request stays open, and pharmacies can still quote on it. Nothing is charged and nothing is filled until you accept a quote.
Your Options
Keep the request open, send it again with a clearer photo or typed details, or fill the prescription at any pharmacy you choose. It is still your prescription.
What to do if no pharmacy quotesThe Pharmacy Cancels After You Accept
What Happens
The pharmacy accepted the order and then found it cannot fill it.
Why It Happens
The medicine is out of stock, or something about the prescription needs the prescriber before it can be filled.
What We Do
You get an email, and your request opens again so other pharmacies can quote on it. You have not paid anything, so there is nothing to refund.
Your Options
Accept another quote if one comes in, or fill the prescription anywhere you like.
The Order Is Not Ready When You Expected
What Happens
You accepted a quote, but the pharmacy has not marked the order ready.
Why It Happens
The pharmacy may be ordering stock, or checking something with your prescriber.
What We Do
You get an email when the pharmacy marks the order ready, with your pickup code.
Your Options
Contact the pharmacy, or cancel the order from your dashboard before pickup. Your request then reopens for other quotes, and you have paid nothing.
The Price at the Counter Is Different
What Happens
The pharmacy asks for a different amount from its quote.
Why It Happens
The quote is for the prescription as you sent it. A different quantity, strength or form, or a brand instead of a generic, can change the price.
What We Do
You pay the pharmacy, not Script Unlock, and only when you collect, so nothing has been charged.
Your Options
Ask the pharmacy to explain the difference. Pay if you agree, or decline and cancel the order from your dashboard. You can tell us at support@scriptunlock.com.
You Cannot Reach the Pharmacy
What Happens
The pharmacy is not answering.
Why It Happens
Pharmacies are busy, and staff may be with other patients.
What We Do
The pharmacy's name is in your order emails, so you can call or visit it directly.
Your Options
Contact the pharmacy, cancel the order from your dashboard before pickup, or email support@scriptunlock.com.
How Payment Works
- • You pay the pharmacy: at the counter, when you collect. Script Unlock never takes your payment.
- • You can stop at any point before pickup: cancel the request or the order from your dashboard.
- • Your prescription stays yours: you can fill it at any pharmacy you choose.
- • Questions: email support@scriptunlock.com.