TRANSPARENCY

Order Delays: What to Know

We work hard to prevent delays, but when they happen, we keep you informed every step of the way.

Our Commitment

If there's ever a delay with your order, we'll notify you immediately, explain why, and give you options. Your payment is protected until you receive your medication correctly.

Why Delays Happen

Delays are rare but can occur for several reasons. Here's what might cause them.

Insurance verification required

Common

If you're using insurance, the pharmacy may need to verify coverage or get prior authorization. This can add 1-3 days.

Medication temporarily out of stock

Occasional

The pharmacy may need to order the medication from a supplier. Usually resolved within 1-2 days.

Prescription clarification needed

Occasional

The pharmacy may need to contact your doctor to clarify dosage, quantity, or other details.

Weather or shipping carrier delays

Rare

Severe weather or carrier issues can delay shipments. Temperature-sensitive medications may be held for safety.

Compounding time for custom medications

Expected for compounding

Compounded medications are made-to-order and take additional time to prepare.

How We Handle Delays

Immediate Notification

As soon as a delay is identified, you get a notification with details about what's happening.

Clear Explanation

We tell you exactly why there's a delay, not vague messages. You deserve to know.

New Timeline Provided

You'll get an updated estimated delivery date so you can plan accordingly.

Options If Urgent

If you can't wait, we can help you find alternative pharmacies or cancel with a full refund.

Your Protection

Full refund if order can't be fulfilled

Payment held until successful delivery

Free cancellation before preparation starts

Expedited re-shipment for lost packages

Support team available for urgent situations

No penalty for choosing another pharmacy

Tips to Avoid Delays

Order maintenance medications before you run out—aim for 2 weeks ahead

Ensure your prescription is current and not expired

Verify your shipping address is correct before confirming

If using insurance, have your insurance info ready

Respond quickly if the pharmacy needs clarification

Questions About Your Order?

Check your order status in your dashboard or contact our support team for help.

Check Order Status Contact Support

Why Delays Happen

Delays are rare but can occur for several reasons. Here's what might cause them.

Insurance verification required

Common

If you're using insurance, the pharmacy may need to verify coverage or get prior authorization. This can add 1-3 days.

Medication temporarily out of stock

Occasional

The pharmacy may need to order the medication from a supplier. Usually resolved within 1-2 days.

Prescription clarification needed

Occasional

The pharmacy may need to contact your doctor to clarify dosage, quantity, or other details.

Weather or shipping carrier delays

Rare

Severe weather or carrier issues can delay shipments. Temperature-sensitive medications may be held for safety.

Compounding time for custom medications

Expected for compounding

Compounded medications are made-to-order and take additional time to prepare.

How We Handle Delays

Immediate Notification

As soon as a delay is identified, you get a notification with details about what's happening.

Clear Explanation

We tell you exactly why there's a delay, not vague messages. You deserve to know.

New Timeline Provided

You'll get an updated estimated delivery date so you can plan accordingly.

Options If Urgent

If you can't wait, we can help you find alternative pharmacies or cancel with a full refund.