Order Delays: What to Know
We work hard to prevent delays, but when they happen, we keep you informed every step of the way.
Our Commitment
If there's ever a delay with your order, we'll notify you immediately, explain why, and give you options. Your payment is protected until you receive your medication correctly.
Why Delays Happen
Delays are rare but can occur for several reasons. Here's what might cause them.
Insurance verification required
CommonIf you're using insurance, the pharmacy may need to verify coverage or get prior authorization. This can add 1-3 days.
Medication temporarily out of stock
OccasionalThe pharmacy may need to order the medication from a supplier. Usually resolved within 1-2 days.
Prescription clarification needed
OccasionalThe pharmacy may need to contact your doctor to clarify dosage, quantity, or other details.
Weather or shipping carrier delays
RareSevere weather or carrier issues can delay shipments. Temperature-sensitive medications may be held for safety.
Compounding time for custom medications
Expected for compoundingCompounded medications are made-to-order and take additional time to prepare.
How We Handle Delays
Immediate Notification
As soon as a delay is identified, you get a notification with details about what's happening.
Clear Explanation
We tell you exactly why there's a delay, not vague messages. You deserve to know.
New Timeline Provided
You'll get an updated estimated delivery date so you can plan accordingly.
Options If Urgent
If you can't wait, we can help you find alternative pharmacies or cancel with a full refund.
Your Protection
Tips to Avoid Delays
Questions About Your Order?
Check your order status in your dashboard or contact our support team for help.