Order Delays: What to Know
Most delays happen between accepting a quote and pickup. Here is why they happen and what you can do.
Our Commitment
You pay nothing until you collect, and you pay the pharmacy, not Script Unlock. If an order is taking too long, you can message the pharmacy from your order page, or cancel the order before you collect it and choose another quote.
Why Delays Happen
Delays are rare but can occur for several reasons. Here's what might cause them.
Waiting for the prescription
CommonAfter you accept a quote, the pharmacy needs the prescription itself: an e-prescription from your prescriber, a transfer from another pharmacy, or the original. Transfers and new e-prescriptions can take time.
Medication temporarily out of stock
OccasionalThe pharmacy may need to order the medication from its supplier before it can fill your prescription.
Prescription clarification needed
OccasionalThe pharmacy may need to contact your doctor to clarify dosage, quantity, or other details.
Delivery, if the pharmacy offers it
VariesIf you arranged delivery with the pharmacy, weather or carrier problems can slow it down. Ask the pharmacy directly.
Compounding time for custom medications
Expected for compoundingCompounded medications are made-to-order and take additional time to prepare.
What You Can Do
Check your order page
Your order page shows its status and your pickup code. We email you when the pharmacy marks the order ready.
Message the pharmacy
Once you have accepted a quote, you can message the pharmacy from your order page to ask what is holding things up.
Ask about timing
If the pharmacy is waiting for stock or for the prescription, ask when it expects to be ready.
Cancel if you need to
If you cannot wait, cancel the order before you collect it. You have paid nothing, and you can choose another quote.
Your Protection
Tips to Avoid Delays
Questions About Your Order?
Check your order status in your dashboard or contact our support team for help.